Firewall Whitelisting

To ensure full functionality and seamless access to FruitSalad, certain hostnames need to be whitelisted in your organization's network.

Below is a list of hostnames that need to be added to your organization's whitelist:

Essential

1. learn.fruitsalad.ai - This is the primary domain for accessing FruitSalad service

2. *.fruitsalad.app - The domains used by FruitSalad apps

3. *.gmetri.com - This is the domain of the underlying game engine

4. *.vrgmetri.com - This is the domain of the CDN used to serve assets

Multiplayer

We use Agora as our service provider for all Multiplayer and Collaborative features. This is a must if you intend to use Multiplayer/Collaborative features such as Voice calls, Video calls, Screen-share, and Chat.

1. *.agora.io

2. *.edge.agora.io

3. *.sd-rtn.com

4. *.edge.sd-rtn.com

5. web-1.ap.sd-rtn.com

6. web-2.ap.sd-rtn.com

7. ap-web-1.agora.io

8. ap-web-2.agora.io

9. webcollector-rtm.agora.io

10. logservice-rtm.agora.io

11. rtm.statscollector.sd-rtn.com

12. rtm.logservice.sd-rtn.com

Additionally, you may also need to expose certain ports on your network if there are any restrictions added to the firewall

Destination ports	Port type
80; 443; 3433; 4700 - 5000; 5668; 5669; 6080; 6443; 8667; 9591; 9593; 9601; 9667; 30011 - 30013 (for RTMP converter)	TCP
3478; 4700 - 5000	UDP

Optional Services

We use a number of services to keep GMetri systems functional and support advanced features.

Help / Support (Optional)

These are required for any remote debugging issues at the user's end. We use Trackjs to collect any errors reported on users' devices.

1. *.trackjs.com

Steps to Whitelist Hostnames:

1. Consult IT Department: Begin by consulting with your IT department or network administrator. They will have the necessary access and knowledge to make these changes.

2. Add Hostnames to Whitelist: Manually input each of the above hostnames into your whitelist settings. Ensure that all spellings are accurate to avoid any issues.

3. Save and Apply Changes: After adding all the required hostnames, save the changes and apply them to your network settings. It may take a few minutes for changes to propagate throughout your network.

4. Verify Connectivity: Try accessing FruitSalad from a device within your network to ensure that the whitelisting process has been successful. If you encounter any issues, recheck the entered hostnames for any inaccuracies.

Need Assistance?

If you need further assistance or have questions about whitelisting these hostnames, please contact our support team at [e-mail]. Our team is ready to assist you with any technical inquiries or guidance.